We at Horses Saddle are determined to deliver your purchased products in their finest condition and within the promised timeframe. Through our dedicated team, we made it possible who pack your products securely with high-quality packaging material and ship them on time. Then the products are delivered on time through our large network of couriers.
Once the products are dispatched from our warehouse, they will be delivered to you within seven working days. A small delay might happen depending upon your location and your country’s customs process.
We offer free shipping on all products, provided you purchase a minimum order value. The non-refundable shipping charge will apply to all orders below ….
In the event of partial cancellation, if the total cart value goes below the minimum free shipping amount, we reserve the right to recover the shipping charges.
Customers can recover their order amount, including any delivery charges if the order is cancelled or lost in transit.
We accept returns or exchange orders within 2-3 days after the delivery except for products marked “no return or exchange”.
All “no returns or exchange” products are marked with “this product is not eligible for return and exchange” in the product description of the respective page. We do not accept any exchange or return of such products under any circumstances.
Customers are allowed to cancel an order before it is shipped. Once the order is shipped from our side, you cannot cancel it.
We reserve the right to cancel an order from our site without any explanation. We ensure any kind of cancellation will be communicated to customers, and any applicable refund will be processed in a reasonable time.
Cash On Delivery Policy (COD)
To avail of our cash on delivery policy, customers must choose products applicable for COD as not all products are available under COD.
Our COD service only does not apply to all serviceable areas. Make sure to enter your pin code to ensure whether your location falls under our COD services.
Customers cannot open the delivered goods until they make the payment during delivery.
We request our customers not to accept an order that appears to be open.
Depending on our courier partners, we may or may not accept credit cards or debit cards in cash in delivery. Make sure you have sufficient cash on hand to receive the delivered goods.
Coupons and Promo Code
Coupons or Promo Codes do not apply to all products on our website
Customers must redeem special coupons or promo codes within a limited period. The code will lose its validity once it passes the timeframe and cannot be extended later.
Customers cannot club two offers using a promo code.
We reserve the right to cancel any promotional code and the transaction in which it is used.
Images & Representations of Products/Services
All images used in the website are an indication and does not represent the exact product. The actual product may differ from the image.
We recommend you refer to the product description before making a purchase.